A few years ago, a master technician from a busy franchise, told me that his workshop had only two watering cans between ten technician!
Every time he needed to fill up a washer bottle, he would first spend a few minutes locating the watering can. Then he would walk across the workshop to fill it, then head back to his work station. The next technician would then repeat and so on.
In an average day, each tech wasted approximately 10 minutes on this pointless task. That’s a staggering eight hours per week of lost labour time. Even if I’m exaggerating (I am a salesman) it’s still at least five hours of lost productivity.
The reason for this? The management had made some money saving cuts and refused, amongst other things, to pay for each technician to have their own watering can.
Now my maths was never spectacular. But on franchise labour rates say conservatively, £75.00 per hour. Isn’t that £600.00 per week?
This made me wonder what else was slowing down the effectiveness of the a technician and what changes might increase their productivity during an average day. Two things came to mind.
First of all, the time taken to complete certain tasks can be reduced with labour saving products, such as; penetrating oils, high temperature grease dispensers with built in brushes, products for removing gasket material or carbon, specialist glues for broken plastics and trim and so on.
Second, that these products should be easily accessible, and usage easy to regulate.
Below is a list of essential chemical consumables and repair products every technician should have direct access to. They have been proven to significantly reduce downtime and enhance the overall service offered.